Author Topic: cannot log in with my usual username  (Read 272 times)

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Offline rain_drops

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cannot log in with my usual username
« on: October 11, 2018, 08:53:13 AM »
I can't log in to my usual username, raindrops_on_my_soul. When I try it says username does not exist yet when I try to recreate it I am told the username and email address already exists. I have had this happen once before and that time I was told it was because my email address was bouncing emails. That should not be happening this time because I am using an address that I check on daily. Help please

Offline luise.volta

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Re: cannot log in with my usual username
« Reply #1 on: October 11, 2018, 10:35:21 AM »
Hi, R., I forwarded your post to our Webmaster. Hugs, Luise
Be kind whenever possible. It is always possible. Dalai Lama

Offline luise.volta

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Re: cannot log in with my usual username
« Reply #2 on: October 11, 2018, 11:45:47 AM »
Just got this from my son about your issue. Hope it helps:


Mom, please let her know that her username is ]raindrops and her display name is raindrops_on_my_soul. She needs to sign in using her username. When she posts the other name will identify her to the members.
« Last Edit: October 11, 2018, 02:55:35 PM by luise.volta »
Be kind whenever possible. It is always possible. Dalai Lama

Offline raindrops_on_my_soul

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Re: cannot log in with my usual username
« Reply #3 on: October 11, 2018, 12:46:50 PM »
Got it! Thank you for your help :)